During his 18 year career, Hussein has been able to demonstrate both career growth, corporate success as well as building a personal brand (through thought leadership and conference presentations) – all of which were achieved by working for great companies and with great talents.

Over the past few years, Hussein has worked with the likes of WPP and Publicis overseeing some of their largest regional clients (such as STC, Vodafone, Nokia, Visa and HSBC) and was fortunate enough to be recognized as a high potential leader by WPP being awarded the renowned ‘WPP Young High Potential Leaders' Award from Sir Martin Sorrell himself, as well as receiving regional awards from the likes of Gulf Marketing Review, which identified him as one of the 40 top marketing professionals in the region, and being voted by the Huffington Post as among the ǻǺ people changing the marcomm landscape in the MENA region.

Since working on the agency side, Hussein has transitioned to client side and worked with some fantastic brands in senior leadership roles (as detailed below). Hussein's core expertise lies in the Digital Marketing and Tech space, evolving over the years from a pure player marketeer. Starting his career with some of the worlds' greatest communication companies, today Hussein is the GM for Digital and CX Transformation with Nissan Motor Co. for Africa, Middle East, India and Turkey overseeing some of the most dramatic customer transformations the company has had to go through in recent times.

C-level executive with over 23 years of successful experience in management and leadership positions in large corporations focusing on customer experience and customer care, strategy design and execution, operations, P&L management, business development, and business transformation.

His earlier roles include Chief Operating Officer (GoChat outsourcing company), Vice President (Telecom Egypt Group) , Customer Experience lead (Vodafone International), Head of Customer Care (Vodafone Egypt) and Head of service assurance (Vodafone Egypt)

He led international consultancies to transform/digitalize customer experience across the whole corporations He Led & deployed mega enterprise-wide projects including the creation and launch of Telecom Egypt Mobile customer service in addition to other big projects that have made major contributions to the overall company success. A certified management assessor from the American reputable HR company SHL

Yasmina Fahmy is a diversified entrepreneur with passion in technology and new ways of working. She is Group General Manager for Marketing and Digital Transformation at Contact Financial Holding. Yasmina has over 14 years of experience diversified across different multinationals, she held many global business strategic roles covering digital transformation, innovation, sales development, marketing and business development.

She holds a professional diploma in international management from Oxford College, UK and a bachelor degree of computer and information sciences from ain shams university. As an entrepreneur she has her own company "ESN" established and specialised in Enterprise social networks professional services headquartered in London, UK with a regional branch in Cairo, Egypt with more than 15 multinational global partners, to name a few "Microsoft, Cisco, IBM, Oracle, Jive, Hootsuite, HCL and many more". She has proven success in defining and executing effective new ways of working for companies and socially selling the company’s products and services that ensure ROI generation adopting digital transformation latest technologies."

A prominent Egyptian business entrepreneur and senior director. Although she has graduated from faculty of Al-Alsun, she has exerted all the needed effort in order to render the field of communication a successful one. She has an extensive experience in the customer experience management endeavors. She worked in a wide variety of professional capacities in both private and public service.

In the year 1996, she was the head of the reception committee of the Rotaract organization for fundraising and charity. In 2007, she held the position of the senior manager in the Social fund for development. In 2017-2018 she was the global project manager in Vodafone UK. In 2018 up till now, she joined the Telecom Egypt Company as a senior director for the Customer Experience Sectors. Having fostered a great passion for travel she has gained the ability to deal with people from different crosscultural backgrounds. Recently, she is competing with worldwide customer experience representatives in the telecommunication market to let Telecom Egypt hold a leading position as she has a very strong edge in this field.

Tarek is currently handling the role of Key Executive in Infobip. Tarek holds more than 10 years of sales and business development profession.

He is passionate about helping companies utilize smart technologies to unlock new economic opportunities. Tarek holds an MBA, major international business from Cardiff metropolitan university.

In his free time, Tarek enjoys unpacking socio-cultural complex philosophical narratives and applying his key findings to help his clients deliver the best possible customer experience.

For over 14 years' experience in multi-national banks, supported with Master degree in banking- finance & certified lean Six Sigma BB, PMD & Data Analysis, Nabhan was responsible for overseeing & reshaping the customers journey through all bank’s touch & digital points, By applying new models & Group Strategy that aimed to enhance & Sustain external & internal CX to not only meet but exceed all expectations to reach a significant smoother & delighted experience.

Nabhan also was one of the Service Excellence team that has been Awarded BEST Customer Journey & Data Centric Award in 2020 (MENA Rejoin) by TRUSTED ADVISORS Group in Morocco & Best Process Automation - CX Award 2021, Dubai