EPISODE 03
Hussein Dajani
General Manager - Digital and CX Transformation -Africa, Middle East, India, Turkey, and Oceana
Nissan Motor Corp
10th Edition
27th July 2022 | Cairo, Egypt
10th Edition
27th July 2022 | Cairo, Egypt
The Experience Economy is fundamentally changing how organizations are marketing, acquiring and influencing buyers and engaging throughout their lifecycle. Experience trumps everything else. The most successful companies will be those that capitalize on this opportunity to differentiate, embracing the latest in technology to put their customer at the center of everything they do.
While attention to CX has been paid, organizations are also focusing on BX(brand experience) which has taken highest business imperative. Organizations now want to be future ready in order to adapt and be fluid in their CX approach, along with innovation mindset, human-centered design with the latest engineering principles and technologies.
Join the CX Transformation Summit where we will discuss how companies can be future ready in a new era of CX and deploy effective strategies while overcoming challenges that will help you stay ahead of the competition and take your organization to the next level.
Hyper-personalization - the new must have
CX in the era of Experience Economy
Latest CX technology & AI advances
Re-imagining customer experience for now and the future
Integrating the 4 voices - customer, employee, business and process
Evolving contact center to Customer Experience Hubs
Brand Experience to drive business growth
Tying customer experience to fuel Business results
Fady Jabrah
Associate Director Customer Experience
Flyin.com
Ziyad Rushdy
Customer Experience Partner
Maersk
Shadi Soliman
Advisor
ZonesCorp - Corporation for Specialized Economic Zones
Khaled Farghly
Director of customer relationships
GMC
Ola Gamal
Head of Digitalization
Central Bank of Egypt
Noël Chateau
Chief Marketing, Strategy, Communication and Customer Service Officer
Orange Liberia
Rosa El Achi
Head of Customer Experience UAE and MENA
HSBC Retail
Hanan F. Hussein
Director of Customer Experience
Barclays Bank Egypt
Mohamed SaadAllah Salem
Head of Omnichannel customer experience
B.TECH
Shehab Moustafa
Country Head of Customer Happiness
MoneyFellows
Tamer I. El Tahan
Head Of Digital Experience
Telecom Egypt
Mohamed Kandil
Director of Digital Paltforms & Solutions
WE Telecom Egypt
Social distancing
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
Personal hygiene
You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible
Event hygiene
All information points and registration will be completely contactless. The venue will be disinfected regularly.
Staff hygiene
All our staff will be trained to follow all the health & safety guidelines and rules for the venue.
LEAD CX PARTNER
TITLE SPONSOR
STRATEGIC CX PARTNER
ASSOCIATE SPONSOR
STRATEGIC CLOUD CX PARTNER
NETWORKING SPONSOR
MEDIA PARTNER
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom