13th October 2021 | The Nile Ritz Carlton | Cairo, Egypt

CX CHAT SHOW POPULAR EPISODES


EPISODE 05

CX Chat Show

Sachin Bhatia,
Co-Founder, Global
Marketing & Sales Head
Ameyo

EPISODE 07

CX Chat Show

Lina Yahya,
Head of Service Excellence,
RAK Bank

EPISODE 02

CX Chat Show

Hussein Dajani,
GM Digital Tranformation
& CX - MEA, India & Turkey
Nissan Motor Company

7th Edition CX Transformation summit – Cairo

Experts From Across the Globe Speaking at our Regional Summit on Achieving CX Excellence Through Leadership, Strategy & Technology.

According to PwC, Consumers are willing to pay 16% more for products & services from brands that provide an excellent customer experience.

Organizations that prioritize Customer Experience will stand out to consumers.

Customer Experience involves every point of interaction between an organization and the customer. This includes sales, marketing, customer care, technology & even the insights collected from these. Hence, it’s relevant to all executives in an organization.

Attend the CX Transformation Summit 2021 in Cairo — Learn from the best, and become the best.

Why Attend

7th Edition CX Transformation summit – Cairo

Now and Next – Deliver business results through smart CX strategies

In a world accentuated by digital transformation and customer experience is your market differentiator. Organizations are faced with unforeseeable challenges today that require them to change their approach to customer experience to accelerate business value and gain a competitive advantage.

The post-pandemic challenges are only the beginning of a revolution where businesses will have to think beyond the benchmark and find new ways to reposition CX in the future. Join the CX Transformation Summit where we will unveil and breakdown new CX trends and challenges and future digital progression that will help you out beat your competition and lead as a customer-first organization.

Attendee

Gain insights into cutting edge technology and connect through networking opportunities

Exhibitor

Reach the industry's most top decision makers and iconic brands

Sponsors

Partner with CXT and engage with influential companies and be recognized as a industry leader

Topics at CXT

Join us as we showcase how the CX is changing and transforming across dierent verticals.

CX AWARDS

CX Transformation
Awards 2021

CX Transformation Summit brings you CX AWARDS 2021 - to celebrate the incredible work done by CX professionals in the Middle East - and gives you a chance for recognition!

KNOW MORE

Practicing safety

CX Transformation Summit

With the current pandemic, we understand that safety is a big concern for all. Here are the health and safety measures that everyone will need to follow at the CX Transformation Summit 2021:

Social distancing

Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting

Personal hygiene

You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible

Event hygiene

All information points and registration will be completely contactless. The venue will be disinfected regularly.

Staff hygiene

All our staff will be trained to follow all the health & safety guidelines and rules for the venue.

What our

Attendees say

Media Partners

Series Sponsors

AGENDA

Contact us for speaking opportunities

Time Session

8:00 AM

09:00 AM

Welcome note by PBI and conference chair Introduction

CONFERENCE CHAIR:

Khaled Nandban, Head of Customer Experience, Bank Audi

09:10 AM

CX STORY TELLING KEYNOTE SESSION

Faran Niaz, CEO & Founder - CX Future

09:30 AM

CXO PANEL DISCUSSION

Maintaining employee experience in current challenging times.

  • How to maintain your teams to ensure best service to your clients and customers.
  • Change in current operations and functions
  • Managing change and ensuring that your organization is prepared for the future
  • Role of organization leaders in ensuring CX teams are getting the right support.
PANELISTS:

Naglaa Abdeen, Senior Director Telecom Egypt

Noha Motakar, Regional Head of Customer Service, Middle East and North Africa, DHL Express

Aleena Arotin, Head Of CX, AXA One Health

Ricardo Langwieder, CEO at Majorel Egypt

MODERATOR:

Ali Shabdar, Regional Director MEA at Zoho Corporation

10:10 AM

PRESENTATION BY ZOHO

Unified Approach To Deliver Exceptional Customer Experiences

Sales, Marketing, and Support traditionally operate in silos. But they need a unified approach to deliver a unified CX. Bringing them together is no longer an option.

Hyther Nizam, President Middle East and Africa Zoho

10:30 AM

11:00 AM

AUTOMATION ANYWHERE ROBOTIC INTERFACE (AARI)

Improve employee productivity with a cloud-delivered digital assistant for everyone

Sriram Narayanan, Vice President Sales - India Channels, Africa & ROW Automation Anywhere

11:20 AM

Turning an organization into a customer centric one

  • Pre VS Post Covid era
  • Seamless frictionless customer journeys
  • ROX (Return on Experience)

Hussein Dajani, General Manager - Digital and CX Transformation - Africa, Middle East, India, Turkey, and Oceana Nissan Motor Corp

11:40 AM

Emerging needs. CX Initiatives Application of CX and BX to drive business growth

  • Bring BX to life.
  • How to stand for something bigger than the products and services.
  • Building BX for now, next and future.

Mohamed Ibrahim, EMEA Center of Excellence Sr. Manager at Uber

12:00 PM

PANEL DISCUSSION

How can Marketing, Sales, Product Engineering and CX teams collaborate to create a better CX experience.

  • Where exactly collaboration is required.
  • How to remove department silos and work together in creating CX for future
PANELISTS:

Yasmina Fahmy, Group General Manager for Marketing and Digital Transformation at Contact Financial Holding.

Mohamed Ibrahim, EMEA Center of Excellence Sr. Manager at Uber

Khaled Nabhan, Head of Customer Experience, Bank Audi, Egypt

MODERATOR:

Mahmoud Youssef, Key Account Executive, Infobip

12:45 PM

Delivering Exceptional CX with Omnichannel Communication

  • Omnichannel solutions offer a one-stop solution to communication for stellar customer journeys.
  • Personalization helps businesses encourage customers to develop habits, makes them feel important, and most importantly, eliminates friction.
  • Applying a multi-touch Omni Channel communication strategy can personalize customer engagement, guarantee interactions at different touch points, and deliver exceptional customer experiences.

Tarek Ezzeldin, Key Account Executive, Infobip

02:15 PM

FIRESIDE CHAT

Balancing the human and technology interaction of CX.

  • Demand of Human service in digital age
  • Minimizing barriers and challenges of ChatBots.
  • Importance of striking a balance and how to do it.
PANELISTS:

Khaled Alaa El Din, Sr. Manager Customer & Vendor Experience at MaxAB

Ahmad Nashat, Managing Partner - BLI Group

Rayan Gad, CX Consultant

2:45 PM

KEYNOTE

Future of Digital Transformation in Egypt and How digital transformation can change enterprise future in upcoming 3 years

Yasmina Fahmy, Group General Manager for Marketing and Digital Transformation at Contact Financial Holding

3:00 PM

TECHTALK

Understanding and shaping consumer behaviour

Aleena Arotin, Head Of CX, AXA OneHealth

3:25 PM

CX ROUND TABLE

Topic 1: Changes in product/service offering to accommodate CX needs of future

Topic 2: Building a Customer centric organization for future

Topic 3: The role of CX in Digital Transformation

Topic 4: Contingency CX Planning for future challenges

ROUND TABLE LEADERS:

Maroua Ezouhril, Customer Experience Manager - Wafa Assurance

Mina Adel, Contact Center Manager MEA and Africa Vivo

Fathey Mohamed, Head Of Service Excellence Arab African International Bank

4:00 PM

Time Session

10: 30 - 1:30 PM

Register for #CXT21

FOR SPEAKING & SPONSORSHIP:

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE:

Nandhini Nanjan

[email protected]m +91 9980857199