Experts From Across the Globe Speaking at our Regional Summit on Achieving CX Excellence Through Leadership, Strategy & Technology.
According to PwC, Consumers are willing to pay 16% more for products & services from brands that provide an excellent customer experience.
Organizations that prioritize Customer Experience will stand out to consumers.
Customer Experience involves every point of interaction between an organization and the customer. This includes sales, marketing, customer care, technology & even the insights collected from these. Hence, it’s relevant to all executives in an organization.
Attend the CX Transformation Summit 2021 in Cairo — Learn from the best, and become the best.
Now and Next – Deliver business results through smart CX strategies
In a world accentuated by digital transformation and customer experience is your market differentiator. Organizations are faced with unforeseeable challenges today that require them to change their approach to customer experience to accelerate business value and gain a competitive advantage.
The post-pandemic challenges are only the beginning of a revolution where businesses will have to think beyond the benchmark and find new ways to reposition CX in the future. Join the CX Transformation Summit where we will unveil and breakdown new CX trends and challenges and future digital progression that will help you out beat your competition and lead as a customer-first organization.
Gain insights into cutting edge technology and connect through networking opportunities
Reach the industry's most top decision makers and iconic brands
Partner with CXT and engage with influential companies and be recognized as a industry leader
Join us as we showcase how the CX is changing and transforming across dierent verticals.
Director, Customer Experience & Excellence Programs at Orange Business Services
Director of Digital Platforms
& Solutions at WE Telecom
Customer Experience Officer at Abu Dhabi Islamic Bank
GM Digital & CX
Transformation MEA India &
Nissan Motor Corp
Head of CX & Strategic
Head of COPS Digital Transformation & Customer Experience at Vodafone
Head of Strategic Marketing & Customer Experience - AXA Egypt
Head Of Customer Care at Swvl
* Invited/Envisioned Speakers
CX Transformation Summit brings you CX AWARDS 2021 - to celebrate the incredible work done by CX professionals in the Middle East - and gives you a chance for recognition!KNOW MORE
With the current pandemic, we understand that safety is a big concern for all. Here are the health and safety measures that everyone will need to follow at the CX Transformation Summit 2021:
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible
All information points and registration will be completely contactless. The venue will be disinfected regularly.
All our staff will be trained to follow all the health & safety guidelines and rules for the venue.
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom