EGYPT | 13 OCT 2021



CX Chat Show

Sachin Bhatia,
Co-Founder, Global
Marketing & Sales Head


CX Chat Show

Lina Yahya,
Head of Service Excellence,
RAK Bank


CX Chat Show

Hussein Dajani,
GM Digital Tranformation
& CX - MEA, India & Turkey
Nissan Motor Company

3rd Annual CX Transformation Summit And Awards

Experts From Across the Globe Speaking at our Regional Summit on Achieving CX Excellence Through Leadership, Strategy & Technology.

According to PwC, Consumers are willing to pay 16% more for products & services from brands that provide an excellent customer experience.

Organizations that prioritize Customer Experience will stand out to consumers.

Customer Experience involves every point of interaction between an organization and the customer. This includes sales, marketing, customer care, technology & even the insights collected from these. Hence, it’s relevant to all executives in an organization.

Attend the CX Transformation Summit 2021 in Cairo — Learn from the best, and become the best.

Why Attend

3rd Annual CX Transformation Summit And Awards

Now and Next – Deliver business results through smart CX strategies

In a world accentuated by digital transformation and customer experience is your market differentiator. Organizations are faced with unforeseeable challenges today that require them to change their approach to customer experience to accelerate business value and gain a competitive advantage.

The post-pandemic challenges are only the beginning of a revolution where businesses will have to think beyond the benchmark and find new ways to reposition CX in the future. Join the CX Transformation Summit where we will unveil and breakdown new CX trends and challenges and future digital progression that will help you out beat your competition and lead as a customer-first organization.


Gain insights into cutting edge technology and connect through networking opportunities


Reach the industry's most top decision makers and iconic brands


Partner with CXT and engage with influential companies and be recognized as a industry leader

Topics at CXT

Join us as we showcase how the CX is changing and transforming across dierent verticals.

Meet the


Keep an eye out for more expert CX Transformation Submit And Awards keynote speakers – coming soon. Write to us at [email protected] for speaking opportunities.


Hussein Dajani

General Manager - Digital and CX Transformation - Africa, Middle East, India, Turkey, and Oceana
Nissan Motor Corp

Hassan Mohammed

Founder & CEO, Multifarious Experience & Founding Board Member, Customer Experience & Service Association

Charles Bennett

President and co-founder at CXSA Middle East.

Faran Niaz

CEO & Founder - CX Future

Khaled Alaa El Din

Sr. Manager Customer & Vendor Experience at MaxAB

Hany Moneim

Executive consultant, Customer Experience, Customer Care, Digital and Business Transformation

Ahmad Nashat

Head of Customer Experience - Wssel

Yasmina Fahmy

Group General Manager for Marketing and Digital Transformation at Contact Financial Holding


CX Transformation
Awards 2021

CX Transformation Summit brings you CX AWARDS 2021 - to celebrate the incredible work done by CX professionals in the Middle East - and gives you a chance for recognition!


Practicing safety

CX Transformation Summit

With the current pandemic, we understand that safety is a big concern for all. Here are the health and safety measures that everyone will need to follow at the CX Transformation Summit 2021:

Social distancing

Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting

Personal hygiene

You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible

Event hygiene

All information points and registration will be completely contactless. The venue will be disinfected regularly.

Staff hygiene

All our staff will be trained to follow all the health & safety guidelines and rules for the venue.

What our

Attendees say

Media Partner

Series Sponsors

Register for #CXT21


Mohamed Sarfaraz

[email protected] +91 7259298786


Shabnam Shanaz

[email protected]