During his 18 year career, Hussein has been able to demonstrate both career growth, corporate success as well as building a personal brand (through thought leadership and conference presentations) – all of which were achieved by working for great companies and with great talents.

Over the past few years, Hussein has worked with the likes of WPP and Publicis overseeing some of their largest regional clients (such as STC, Vodafone, Nokia, Visa and HSBC) and was fortunate enough to be recognized as a high potential leader by WPP being awarded the renowned ‘WPP Young High Potential Leaders’ Award from Sir Martin Sorrell himself, as well as receiving regional awards from the likes of Gulf Marketing Review, which identified him as one of the 40 top marketing professionals in the region, and being voted by the Huffington Post as among the 10 people changing the marcomm landscape in the MENA region.

C-level executive with over 23 years of successful experience in management and leadership positions in large corporations focusing on customer experience and customer care, strategy design and execution, operations, P&L management, business development, and business transformation.

His earlier roles include Chief Operating Officer (GoChat outsourcing company), Vice President (Telecom Egypt Group) , Customer Experience lead (Vodafone International), Head of Customer Care (Vodafone Egypt) and Head of service assurance (Vodafone Egypt)

He led international consultancies to transform/digitalize customer experience across the whole corporations He Led & deployed mega enterprise-wide projects including the creation and launch of Telecom Egypt Mobile customer service in addition to other big projects that have made major contributions to the overall company success. A certified management assessor from the American reputable HR company SHL

Yasmina Fahmy is a diversified entrepreneur with passion in technology and new ways of working. She is Group General Manager for Marketing and Digital Transformation at Contact Financial Holding. Yasmina has over 14 years of experience diversified across different multinationals, she held many global business strategic roles covering digital transformation, innovation, sales development, marketing and business development.

She holds a professional diploma in international management from Oxford College, UK and a bachelor degree of computer and information sciences from ain shams university. As an entrepreneur she has her own company “ESN” established and specialised in Enterprise social networks professional services headquartered in London, UK with a regional branch in Cairo, Egypt with more than 15 multinational global partners, to name a few “Microsoft, Cisco, IBM, Oracle, Jive, Hootsuite, HCL and many more”. She has proven success in defining and executing effective new ways of working for companies and socially selling the company’s products and services that ensure ROI generation adopting digital transformation latest technologies.”

A prominent Egyptian business entrepreneur and senior director. Although she has graduated from faculty of Al-Alsun, she has exerted all the needed effort in order to render the field of communication a successful one. She has an extensive experience in the customer experience management endeavors. She worked in a wide variety of professional capacities in both private and public service.

In the year 1996, she was the head of the reception committee of the Rotaract organization for fundraising and charity. In 2007, she held the position of the senior manager in the Social fund for development. In 2017-2018 she was the global project manager in Vodafone UK. In 2018 up till now, she joined the Telecom Egypt Company as a senior director for the Customer Experience Sectors. Having fostered a great passion for travel she has gained the ability to deal with people from different crosscultural backgrounds. Recently, she is competing with worldwide customer experience representatives in the telecommunication market to let Telecom Egypt hold a leading position as she has a very strong edge in this field.

Tarek is currently handling the role of Key Executive in Infobip. Tarek holds more than 10 years of sales and business development profession.

He is passionate about helping companies utilize smart technologies to unlock new economic opportunities. Tarek holds an MBA, major international business from Cardiff metropolitan university.

In his free time, Tarek enjoys unpacking socio-cultural complex philosophical narratives and applying his key findings to help his clients deliver the best possible customer experience.

For over 14 years' experience in multi-national banks, supported with Master degree in banking- finance & certified lean Six Sigma BB, PMD & Data Analysis, Nabhan was responsible for overseeing & reshaping the customers journey through all bank’s touch & digital points, By applying new models & Group Strategy that aimed to enhance & Sustain external & internal CX to not only meet but exceed all expectations to reach a significant smoother & delighted experience.

Nabhan also was one of the Service Excellence team that has been Awarded BEST Customer Journey & Data Centric Award in 2020 (MENA Rejoin) by TRUSTED ADVISORS Group in Morocco & Best Process Automation - CX Award 2021, Dubai

Vice President Customer Service DHL Express MENA, has over ǻȁ Years of extensive hands-on experience in customer service in multinational environment and a proven track of record of in developing customer service strategies, supporting and driving digital transformation to achieve the highest levels of customer satisfaction.

Mahmoud is a key account executive at Infobip in the MENA region with 6+ years of experience attracting and retaining top accounts, driving revenue growth, closing high-value deals, and building trusted, loyal relationships with high-profile clients. With a proven track record in selling to senior-level executives and decision-makers, Mahmoud is passionate about helping companies utilize advanced customer experience solutions to unlock new business opportunities.

Previously, Mahmoud worked as an account manager at a technology solutions provider. To complement his 6+ years of experience, Mahmoud holds a bachelor's degree in business administration from Loughborough University in the United Kingdom.

Hyther Nizam is the President of Zoho Middle East and Africa and VP of products at Zoho. He has been with Zoho for the past 23 years and has a rich experience in building products from scratch to a profitable business. He heads more than 10 products at Zoho. He is also a speaker having spoken at conferences and guest lectures at business and technology schools.

He has spoken at CII events, Nasscom Emerge, IIM Ahmedabad Incubation Centre, Tokyo University and several other engineering colleges.

Sriram Narayanan is Vice President and spearheading the dynamic growth of Automation Anywhere - the Global RPA and Cognitive Automation solutions leader – for Africa and RoW A seasoned Sales Leader he carries over two decades of top-tier experience with corporations like Microsoft, Oracle, Open Text, & now Automation Anywhere!

He espouses a rich background having sold diverse Technology Solutions spanning Cloud Technologies, Content & DAM solutions, Big Data & Data warehousing, BPM ; Enterprise Content Management solutions.

A polyglot speaking over eight Indian languages alongside Arabic & English his assignments have included leadership roles across multiple geo’s across India, Middle East, Asia Pacific & Africa.

Results-oriented, creative, energetic problem solver, and data-driven who worked as a professional in telecoms and fast-paced international environments with proven tracking records in project start-ups and organizational expansions.

His professional career is determined within EMEA & GCC region’s through international telecoms enterprises and corporates, Specifically in the sectors of Business Process Outsourcing, Call Centers and Contact Centers, E-Commerce & Social Media, either voice or non-voice, inbound and outbound agreements delivering world-class customer experience by managing customer service levels (SLA) and contractual agreements in terms of quality assurance, workforce, and operational obligations.

Maroua Ezouhri is a Moroccan Customer and User experience designer who is also a google woman techmaker ambassador. In 2019 she was offered the title of Figma advocate as the first and only woman in mena region to help spread the value of solving problems by design, a young age she has proven the ability to create teams that work strategically, think creatively, deliver high-quality products. She successes in creating a process of design that builds on understandings of psychology and technology and supports machine-human communication, on a large to medium scale currently, she’s the Customer Experience lead at Wafa insurance.

She was born and raised in Sydney Australia and lived in UAE for 7 years. She studied Sydney’s Macquarie University – B. Media Communications & PR. She has over 12+ years of executive management experience which includes her experience at National Operations Manager for Australia’s largest aesthetic skin clinics. Additionally, she is also a consultant of business communications and operations as well as Consultant of business support functions. She moved to Egypt 6 years ago as a consultant and currently heads Customer Experience for AXA One Health.

Khaled Alaa is the Current Senior manager for Customer and Vendor experience at MaxAB, after Khaled has taken care of several roles with Jumia Egypt since 2013, starting with Founding the Aftersales and reverse logistics, later he Managed the First mile and Vendor ops for Jumia Services, and ended by Heading the Customer experience for Jumia Egypt in 2020, Khaled Joined MaxAB in November 2020 expanding his expertise to Customer and Vendor experiences in the B2B sector. He identifies himself as e-commerce passionate due to his exposure to the industry since 2007.

Mohamed comes with over 16 years of experience of global leadership at scale in Teleco and Tech where he has built and led teams in APAC and EMEA regions within the commercial and global customer operations functions.

Mohamed joined Vodafone Group Shared Services in 2006 where he had different roles among which was leading scaled operations, Vodafone UK Change portfolio management, UK Offshore operations and partner management. Mohamed is an executive coach and a member of the International Coaching Federation specialized in transformational, leadership development, and scaling business coaching.

Mohamed has helped many clients and organizations successfully develop and transform their CX models and practices. Also, further, scale their business and achieve unprecedented results. Mohamed has reached outstanding results in different regions including the middle east, Europe, the USA, and Canada.

An avid user and consultant of Zoho since 2008, Ali fell in love with the platform when he built a CRM for his real estate company in Zoho Creator in a single afternoon. A multidisciplinary business technologist and a published author, Ali contributes to the the steady growth of Zoho’s diverse ecosystem in the MEA region.

Experienced in business growth and transformation, business processes, marketing, and information management, Ali understands the challenges of modern businesses and helps them utilize the immense power of cloud computing strategically and in day-today operations.

Ali also chairs the SME and Entrepreneurship Committee of MENA Cloud Alliance where he contributes with other peers and industry leaders to the advancement and adoption of cloud computing in the region.

Ahmad is a constant learner, I had the honor of learning from leaders from around the world, in diverse sectors and in different fields who all seek to grow in an environment of never-ending change. with a significant customer experience track record, carrying over 14 years of in-depth experience in Contact Centers, Training and Development, Strategic Partnerships, Process Mapping, and Projects setting up experience gained in startups, multinational environments, multiple positions in banks, private sector, utility fields, media, and consumer services firms in the Middle East. An expert trainer, planer and business developer, self-motivated with enter perennial instinct having consistent record of fast growth and excellent client relation with the ability to enhance and improve the performance of large-scale teams, working hand in hand with experts to modify, adapt, translate and build strategies that translate potential into performance and create positive environments where people can thrive. Having an analytic ability to penetrate to the heart of problems and purpose feasible solutions, work harmoniously with people of all ages, backgrounds, and cultures.

Faran Niaz has over 25 years’ experience as an accomplished Customer Experience, digital transformation and change management expert. He has established and managed CX setups globally for Citibank, Mashreq and ADIB with specialized skills in transforming, leading teams, managing Agile and Journey map driven CX strategies to achieve business objectives.

He has been an architect of winning multiple CX awards and creating a unique record of moving one of the Banks in UAE from 23rd position to No.1 Bank in customer experience in just 4 years and maintaining it for a record 7 consecutive years. Faran Niaz has recently launched his own consultancy ‘CX Future’ with an aim to help organizations elevate their CX to the next level. He is a well known and globally acclaimed CX Judge, trainer and keynote speaker.

20+ years of international business experience. Lived and worked in Europe, South America, the US, Asia, Middle East and Africa. Growth and transformation leader with a strong track record of performance in turnaround in high-paced organizations. Multiaward winning industry leader, key note speaker and trusted advisor with In-depth understanding of the Customer Experience, Outsourcing, Business Process Management and Digital market trends and growth paradigms.

In 2019 joined Majorel as the CEO for Egypt. Before Majorel, spend over 6 years in the Gulf, as CEO of Silah Gulf, as the Co-Founder & CEO for HQ Global, Managing Partner of Arthur Lawrence EMEA, a leading US Finance BPM and FinTech solutions company. Prior to that he managed strategic CX, BPO and CRM growth and change programs for blue-chips such as EXL, Stream and Philips across the globe.